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Getting to the Root Cause - Problem Solving Skills Workshop


In many roles today, finding the true causes of problems is the primary activity. This workshop is targeted at people whose role is essentially about problem solving (help desks, maintenance, trouble-shooters etc.). Understanding what has caused a problem, through the use of systematic analysis provides us with a repeatable way to gather and analyze information about a problem, to ensure we are addressing the right cause.

The workshop is designed to help individuals gather and process information quickly. Asking the right questions, in the right way, to identify what the root cause really is often made more difficult by the sheer volume of facts and data available. This workshop helps you sift through the facts to find and process the key information.

Targeted Results

As a result of the learning solution, you will:

  • Think more systematically and rationally about problems you encounter

  • Ask better questions to obtain more relevant information

  • Organize information more effectively

  • Develop more clarity around possible solutions

  • Identify the root causes of problems more quickly

  • Avoid emotional triggers that can influence your best thinking

  • Reduce the time spent in investigating irrelevant information

Target Learners

  • Anyone whose role involves problem solving

  • People who manage teams of problem solvers

  • IT support, Help Desks, Performance Analysis, Managers, Supervisors, Maintenance, Technical Support


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