Problem Solving Skills

Service Description

In many USAA roles today, finding the true causes of problems is the primary activity. This workshop is targeted at people whose role is essentially about problem solving (help desks, maintenance, trouble-shooters etc.). Understanding what has caused a problem, through the use of systematic analysis provides us with a repeatable way to gather and analyze information about a problem, to ensure we are addressing the right cause. The workshop is designed to help individuals gather and process information quickly. Asking the right questions, in the right way, to identify what the root cause really is often made more difficult by the sheer volume of facts and data available. This workshop helps you sift through the facts to find and process the key information